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Jackpot City Casino review 2019

(Updated on: 08/16/2019)
Jackpot City is a visually stunning online casino with the motif being a city, after which the site as a whole is named. The site has a purple and blue theme to it with buttons of those colors existing throughout the site, making it feel very cool and calm throughout. With plenty of games to choose from, the site is cool for players looking to get into the action as well. There are also plenty of promotions to keep players engaged in their casino play. In this review of Jackpot City casino, find out everything there is to know about the site to prepare for a trip to a city you won’t want to leave.

Live casino and slot games

Live casino games have become increasingly popular over the years, as players enjoy the rush of attempting to defeat a real person administering the games rather than the disembodied dealer in a traditional table game setting. At Jackpot City, players have the chance to take on live dealers for a hope of doing some winning of their own.

The site has live casino games that are provided by Evolution Gaming, with the site boasting live dealer action in the world of blackjack, roulette, and baccarat among others. There are variations on these games to be played as well, to keep even the most traditional live casino games feeling fresh.

Jackpot City boasts over 300 online slot games to choose from. This site is a Microgaming casino, which should give players confidence that they are playing at a site that offers some of the best and most reliable slots on the market. And beyond just the reliability of these games is the fact that Microgaming does offer players some strong titles both in terms of name recognition and in terms of the quality of the games being presented.

There are slot games ranging from the more generic titles to games that are specifically tailored to pop-culture enthusiasts such as the Game of Thrones online slot. These games are perfect for players in Canada who want variety, but also for those who don’t want to stray too far from the beaten path. Also nice is the fact that players can try slot games for free before putting any real money onto betting on them, to learn how the games work and decide if the player likes them.

Slot games vary in type, from the current five-reel games that have taken over the industry to the more old-school three-reel games that are more simplistic and digestible. No matter what a player’s level of expertise with slots, there should be a game that fits their needs at Jackpot City. And with plenty of games that feature progressive jackpots and other types of big wins, there is no reason that slot players of all kinds shouldn’t flock to the site, with the lone exception being that the lack of other slot game providers can make it so some players desire a little more variety in their games.

Jackpot City Casino also offers online blackjack and roulette in separate sections of their casino site, for players who want to take part in those classic table games but don’t want to deal with a live dealer. It is interesting that these two games are featured in their own sections of the site, which gives off the impression that other table games are not available unless they are in the live dealer setting. Either way, blackjack and roulette being prioritized makes sense given how ubiquitous they are in the casino industry.

The site offers many great promotions

Promotions are often the part of an online casino that drives players to use the site, or helps them make that final decision to do so. In the case of Jackpot City Casino, there are plenty of promotions to take advantage of that make the online casino experience just a little more interesting or rewarding.

First 4 Deposit Bonus

max. Bonus

While there isn’t a no deposit bonus available for players at Jackpot City Casino, there are bonuses for new players who make initial deposits with the site. To obtain said bonuses, players have to create a new account with the site if they are a new player, and make their first deposits, after which their accounts will be instantly credited with the funds they are entitled to. What is nice about this is the fact that there are no coupon codes required to take advantage of bonuses on this site, making things convenient for all parties involved.

Of course, there are terms and conditions that should be observed when taking advantage of any casino bonus. Players should take a look and find out what deposit minimums and maximums exist on the bonus they are taking advantage of, along with any wagering requirements that exist in order for funds to be eligible to be cashed out when using these bonuses.

Players at Jackpot City Casino also have the ability to earn bonuses in the form of prizes or reimbursement on casino wagers depending on what promotions are active at any given time on the site. It is always worth checking the promotions section before playing to find out what, if anything, is available at the time. Additionally, players can provide their email address to be notified what is going on with the site promotionally right in their inbox.

It pays to be loyal at Jackpot City as well, with a loyalty program that gives players credit for every wager that they make on the site. After enough wagering has been done, players can redeem their loyalty points for bonus credits that can be used throughout the site. That kind of program is sure to spice up the action on the site, especially for players who wager at a high volume.

And speaking of high-volume players, those players have the chance to take part in the site’s VIP program as well. As with any VIP program, the VIPs of the site are selected based on a number of factors. But these players receive the red carpet treatment, with perks that most players on the site don’t see and with plenty of rewards to make these players feel very important as the VIP label would suggest.

Software and security aspects

In terms of software requirements, Jackpot City Casino is pretty flexible, which makes for a positive for players. The site has software that players can download to enjoy on desktop devices, or instant play capability to where players can simply log into the site and start playing. Having a choice between those things is a plus, as the stability of the downloaded software is preferable to some and the ability to play without downloading anything is preferred by others.

The site doesn’t have any restrictive software requirements in order to be played, such as needing the latest edition of flash to play every single game. As long as your browser is reasonably up to date, you should be able to play at Jackpot City Casino without any issues with doing so being as simple as using your login to access your account and choosing the area of the site in which you want to play.

From a security perspective, Jackpot City is also in a good place. The site is licensed with the Malta Gaming Authority, which means that the site is subject to scrutiny regarding how it handles payments before it is ever granted said license. This site has passed the test provided by that scrutiny, as it offers secure payments and shouldn’t have any players worried about the security of their information as they prepare their accounts to play for real cash.

Players can use a variety of payment methods

Having a large number of deposit and withdrawal options is the mark of a legit online casino site. Combined with the security of payments at this site mentioned above, Jackpot City Casino should provide players with peace of mind as they get set to make these transactions. The site takes payments from the major payment methods one would expect from a casino of any decent reputation, with credit card deposits from Visa and MasterCard being the most prominent.

Players can also use popular e-wallet solutions like PayPal, Neteller, or Skrill. There is also the availability of methods like bank transfers and wire transfers on the deposit side. As far as withdrawals are concerned, those options are largely available as well, with cheques also being a possibility.

Figuring out which payment methods are available in Canada is as easy as reaching out to the customer service team at the site, who will be happy to confirm if a method is or is not available as well as any fees that may be associated with the transaction. By and large, there are not fee concerns to be had with Jackpot City Casino on their end, but instead with the payment methods used that may charge a fee on their end to use their services.

The mobile website has a great usability

The mobile Jackpot City Casino siteMobile casino gaming continues to be a popular way to play online casino games, based on the fact that players want to have their casino action on the go without having to be confined to their home or computer. In the case of Jackpot City Casino, there is the ability to play on all kinds of mobile devices, including iPhone, Android, and even tablets that make their services available to players no matter where they are and what they are doing.

Jackpot City Casino claims to have mobile slot games in spades, and that their library of mobile games is comparable to their list of games that are available on desktop devices. This is becoming more and more common, as casino sites used to have a limited mobile library compared to their desktop counterparts. But thanks to the software providers of these games putting a greater focus on mobile gaming, that gap has been largely bridged.

Players are even able to take on the live dealer section of the site on their mobile devices, which means that mobile devices should be able to take on the demands of the site as a whole. While there is not a specific mobile app to take part in with Jackpot City, the mobile version of the site is clearly functional enough to make up for that.

Polite 24/7 customer service

It is safe to say that Jackpot City Casino has a strong customer service arm, with 24/7 support available to help players with their inquiries no matter what time it is. The star of the customer service section of the site has to be the live chat capability, which lets players ask questions and get answers in a near-instantaneous fashion to make sure they spend less time asking questions and more time enjoying the casino action they came to the site to have.

The site also offers email support to players who don’t need an answer to their question right away. These inquiries are answered in a timely fashion by those responsible for doing so from the site, which is a positive. Players also have the ability to have a written record of the resolution of their inquiries when using the email capability of the site, which is something that some players prefer.

There is not a phone support line listed on the site, as the help button at Jackpot City prompts a popup where players can choose from either the live chat or email functions. Phone support may be useful to some players, but is far from the most preferred mode of communication with customer support. Thus, this isn’t a huge loss.

The Jackpot City logo in 300x60

C$1600Bonus

Polite 24/7 customer service

It is safe to say that Jackpot City Casino has a strong customer service arm, with 24/7 support available to help players with their inquiries no matter what time it is. The star of the customer service section of the site has to be the live chat capability, which lets players ask questions and get answers in a near-instantaneous fashion to make sure they spend less time asking questions and more time enjoying the casino action they came to the site to have.

The site also offers email support to players who don’t need an answer to their question right away. These inquiries are answered in a timely fashion by those responsible for doing so from the site, which is a positive. Players also have the ability to have a written record of the resolution of their inquiries when using the email capability of the site, which is something that some players prefer.

There is not a phone support line listed on the site, as the help button at Jackpot City prompts a popup where players can choose from either the live chat or email functions. Phone support may be useful to some players, but is far from the most preferred mode of communication with customer support. Thus, this isn’t a huge loss.

Stanley Fisher - Staff
The Jackpot City Casino offers one of the biggest promotions I have ever seen.

Stanley Fisher, Staff Play now!